Refund policy
✨ RETURN, REFUND & REPLACEMENT POLICY
Last Updated: June 18, 2026
At TOSHINI JEWELS PRIVATE LIMITED ("TOSHINI", "we", "our", or "us"), customer satisfaction is important to us. However, due to the nature of jewellery products and for hygiene, quality, and business protection reasons, returns are accepted only under the conditions outlined below.
💎 ELIGIBILITY FOR RETURNS
Customers may request a return, replacement, or refund only if:
✔️ The product received is damaged during transit.
✔️ The product received is defective or has a manufacturing defect.
✔️ The wrong product has been delivered.
📅 Return requests must be submitted within 7 days of delivery.
🚫 Returns Will Not Be Accepted For
❌ Change of mind.
❌ Personal preference or dislike of the design.
❌ Incorrect orders placed by the customer.
❌ Products purchased during sales, promotions, clearance events, or special discount campaigns.
❌ Normal wear and tear.
❌ Minor variations in colour, finish, or appearance caused by photography, screen settings, lighting conditions, or handcrafted manufacturing processes.
📦 CONDITIONS FOR RETURN APPROVAL
To qualify for a return, all of the following conditions must be met:
✔️ Product must be unused and unworn.
✔️ Product must be in its original condition.
✔️ Original packaging, box, pouch, inserts, certificates, care cards, and accessories must be returned.
✔️ Product must not show signs of use, damage, alteration, tampering, repair, or mishandling.
✔️ Clear photographs and an unboxing video may be required for verification.
⚠️ Failure to meet any of the above conditions may result in rejection of the return request.
📩 RETURN PROCESS
To initiate a return request, contact:
📱 Phone / WhatsApp
+91 9024322771
Please include:
🧾 Order Number
👤 Customer Name
📝 Reason for Return
📸 Supporting Photographs / Videos
⏳ Return requests submitted after 7 days from delivery will not be considered.
🚚 RETURN SHIPPING
For approved return cases involving damaged, defective, or incorrect products, TOSHINI will arrange return pickup or bear the return shipping cost.
Customers must cooperate with the pickup process and provide accurate information for successful collection.
🔄 REPLACEMENTS
Where possible, approved claims may be resolved through product replacement.
Replacement requests are subject to:
✔️ Product Availability
✔️ Inventory Availability
✔️ Verification of Returned Merchandise
If a replacement product is unavailable, a refund may be issued at TOSHINI's sole discretion.
💳 REFUNDS
Approved refunds will be processed within 3–5 business days after successful inspection and approval of the returned item.
Refunds will be issued through the original payment method whenever possible.
💵 Cash on Delivery (COD) Orders
For COD orders, refunds may be processed through:
✔️ Bank Transfer
✔️ UPI
✔️ Other Approved Methods
(after obtaining the customer's payment details)
⏳ Processing timelines may vary depending on banking partners and payment providers.
❌ CANCELLATION POLICY
Orders may be cancelled only before shipment.
Once an order has been packed, processed, dispatched, or handed over to a logistics partner, cancellation requests will not be accepted.
TOSHINI reserves the right to cancel any order at its sole discretion for reasons including but not limited to:
⚠️ Product Unavailability
⚠️ Pricing Errors
⚠️ Suspected Fraudulent Activity
⚠️ Operational Limitations
⚠️ Payment Verification Concerns
🚫 NON-RETURNABLE ITEMS
The following items are strictly non-returnable:
❌ Sale Items
❌ Promotional Items
❌ Clearance Products
❌ Gift Cards
❌ Complimentary Gifts
❌ Products Showing Signs of Use
❌ Products Returned Without Original Packaging
🔍 INSPECTION & APPROVAL
All returned products undergo a quality inspection upon receipt.
Approval of any return, refund, replacement, or claim is subject to successful verification by TOSHINI.
⚠️ Submission of a return request does not guarantee approval.
⚖️ LIMITATION OF LIABILITY
TOSHINI shall not be liable for indirect, incidental, consequential, or special damages arising from the use, misuse, inability to use, or performance of any product purchased from our website.
Our maximum liability shall not exceed the purchase price paid for the product in question.
🛡️ RIGHT TO REFUSE RETURNS
TOSHINI reserves the right to refuse any return, replacement, refund, exchange, cancellation request, or claim if:
❌ The customer fails to comply with this policy.
❌ Evidence provided is insufficient.
❌ Fraudulent activity is suspected.
❌ Product condition does not meet return requirements.
❌ Any misuse of the policy is identified.
📌 Important Notice
The final decision regarding all return, refund, replacement, cancellation, and warranty-related matters shall rest solely with TOSHINI JEWELS PRIVATE LIMITED.
⚖️ GOVERNING LAW & JURISDICTION
This Policy shall be governed and interpreted in accordance with the laws of India.
Any disputes arising out of or relating to purchases, returns, refunds, replacements, cancellations, or use of the website shall be subject to the exclusive jurisdiction of the competent courts located in Rajasthan, India.
🤍 CONTACT INFORMATION
✨ TOSHINI JEWELS PRIVATE LIMITED
📧 Email
info.toshinijewels@gmail.com
📱 Phone / WhatsApp
+91 9024322771
📍 Location
Rajasthan, India
